tag:blogger.com,1999:blog-178947916580376471.post2276065002202014323..comments2023-09-24T22:26:00.289-07:00Comments on EE Daily News: Comcast abruptly cuts off users of Netgear DOCSIS 3.0 modemsEE Daily Newshttp://www.blogger.com/profile/01609630249488100984noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-178947916580376471.post-30146870401534129512013-07-10T12:52:54.485-07:002013-07-10T12:52:54.485-07:0007092013: Comcast strikes again in the Nashville, ...07092013: Comcast strikes again in the Nashville, TN market. Though I went through their "online chat" session for more than 3 hours, there was never any reference as to where or from whom to purchase the replacement except directly from Comcast.<br /><br />Ultmately, there are two issues - 1) with the Netgear DOCSIS 3.0 being on the official device list published by Comcast, yet not supported in some markets<br /><br />2)the abrubt discontinuation of service to the Comcast internet customers across the US with no warning. Why?? This issue disrupted communication channels on so many levels for me personally, and may impact other subscribers in a detrimental /adverse way as well. It is inappropriate for subscribers to be held "hostage" to the changes at Comcast and then being forced to buy new equipment due to their changes. Most in Communications and IT know that it is inappropriate to "test" systems in a live environment without prior notification and approvals received in advance!AMcCartyhttps://www.blogger.com/profile/01713667214993146962noreply@blogger.comtag:blogger.com,1999:blog-178947916580376471.post-30845858165064487572013-02-11T14:01:16.083-08:002013-02-11T14:01:16.083-08:00I have a netgear cmd31t cable with comcast, and it...I have a netgear cmd31t cable with comcast, and it was working just fine for a year. I moved from Sunnyvale (CA) to Cupertino (CA), and now it stopped working. After 5 support calls with comcast tech help and after a couple of escalations, I am still without internet. I am repeatedly being told that "your modem is blocking our signals, the signal is not going through". In the last call, I was told to try replacing the modem. <br /><br />Comcast support definitely did not mention anything about netgear cmd31t not being supported etc. I found this link on my own.<br /><br />Like everyone else, I purchased this modem since it was on the suggested listed of modems from comcast. If comcast knows this issue and if it's not their fault, why is it not a part of their customer-support trouble shooting tips?<br />This is extremely disappointing and frustrating. I wonder why it worked in one city and not in another. I would _hate_ it if they make my purchase another modem.Anonymoushttps://www.blogger.com/profile/10098567855720338134noreply@blogger.comtag:blogger.com,1999:blog-178947916580376471.post-5163659356394334212012-04-03T15:24:41.642-07:002012-04-03T15:24:41.642-07:00These reports the the Netgear modem still does not...These reports the the Netgear modem still does not work are contradicting what they and Comcast have said. Mr. 'Lethal' do you have any documentation of your discussions with Comcast that you can share? You can email me directly.EE Daily Newshttps://www.blogger.com/profile/01609630249488100984noreply@blogger.comtag:blogger.com,1999:blog-178947916580376471.post-10703566177454022192012-04-03T11:58:02.221-07:002012-04-03T11:58:02.221-07:00Funny thing is Comcast wouldnt even let their cust...Funny thing is Comcast wouldnt even let their customer support know about this problem. They just insist on sending a technician out ($50) to check your lines when it was their upgrades. I have this modem... and it's a brick right now. I have some pretty interesting online chat's arguing about service interruptions with customer reps. I even called them up talked to a supervisor which knew of the problem but still wanted to send a technician. Comcast has screwed me really good.TheCollective82https://www.blogger.com/profile/16263817818304004922noreply@blogger.comtag:blogger.com,1999:blog-178947916580376471.post-52034461328061834582012-04-02T17:30:38.098-07:002012-04-02T17:30:38.098-07:00Thanks Jeff. Unfortunately, while I uncovered the ...Thanks Jeff. Unfortunately, while I uncovered the truth that Comcast was initially unwilling to share, users of the Netgear modems still are stuck with the unnecessary costs of replacement due to Comcast's actions. <br /><br />I'll check out your tip on Sonic. However, if that is DSL only, probably not viable as an alternative in this part of San Jose. AT&T could only offer the lowest speed tier (<1Mbps) due to distance from C.O. and wiring.EE Daily Newshttps://www.blogger.com/profile/01609630249488100984noreply@blogger.comtag:blogger.com,1999:blog-178947916580376471.post-89551547286297428272012-04-02T17:05:20.491-07:002012-04-02T17:05:20.491-07:00Great investigation and reporting Mike! Ever cons...Great investigation and reporting Mike! Ever consider a Consumer Advocate type position? I might send my next Comcast / DirecTV / AT&T / problem your way to get some action. :-)<br /><br /> By the way, I am a DirecTV subscriber and I switched from AT&T to Sonic about 3-4 months ago and am very happy. Same price but about double the DSL download / upload speeds of which AT&T was apparently capping on my line. So if you ever switch from Comcast .....<br /><br />JeffJeff Waitehttps://www.blogger.com/profile/09275980681847326595noreply@blogger.comtag:blogger.com,1999:blog-178947916580376471.post-82182679374863899242012-03-29T10:00:16.565-07:002012-03-29T10:00:16.565-07:00Mike Wolf - thanks for your comments.
However, yo...Mike Wolf - thanks for your comments.<br /><br />However, you are incorrect in your statement regarding <i>"customers jumping the gun".</i><br /><br />Comcast representatives specifically told customers who reported problems with the Netgear modem that they must purchase from a different manufacturer, in order to restore their service. In our case, the technician even told us to go to Best Buy rather than Frys.<br /><br />As we documented in this article, we tried another Netgear modem more than 24 hours after the Comcast disconnect, and the problem persisted. At that point Comcast knew what the issue was, but they did not communicate it to their customers.<br /><br />Having a business like ours offline for that long is an urgent problem. We had no choice but to buy another modem,EE Daily Newshttps://www.blogger.com/profile/01609630249488100984noreply@blogger.comtag:blogger.com,1999:blog-178947916580376471.post-79038586982134315322012-03-29T08:16:55.461-07:002012-03-29T08:16:55.461-07:00Most likely both Comcast and Netgear are not going...Most likely both Comcast and Netgear are not going to reimburse anyone for the cost of modem replacement since the modem now is operational and able to be used once again on Comcast's system. I completely understand how these customers must have felt when this happened but it is not either company's fault for customers jumping the gun. What should have been done was either Comcast or Netgear send out a notice to retailers in the affected areas about the problem so that when customers come in to do a return, they would be told the problem is temporary and not to return the modem. At most, Comcast might issue a small credit on affected customer's bills in a good faith effort (or public relations move) although the logistics of them figuring out which customers have that particular Netgear modem and not a different Netgear modem and figuring out which customers <i>had</i> that particular Netgear modem prior to exchanging for a different brand, seems very difficult task.Anonymousnoreply@blogger.com